Shipping policy

Shipping Policy – Lumine Cosmetics

Thank you for shopping with Lumine Cosmetics. We are committed to delivering your order safely and efficiently. Please review the information below regarding order processing, shipping timelines, and delivery conditions.

1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays).

Orders placed after 2:00 p.m. (EST) will be processed on the next business day.

Once your order is placed, you will receive:

  • A confirmation email

  • A shipping confirmation email with tracking information once your order has been dispatched

Please note that processing times may be extended during:

  • Sales events

  • Product launches

  • Holiday seasons

  • Periods of high order volume

Processing times refer to order preparation only and do not include shipping transit time.

2. Shipping Origin & International Fulfillment

Our products are fulfilled through our global supply chain partners and may be shipped directly from our manufacturing and distribution facilities in China.

As a result, orders may be classified as international shipments, and delivery times may vary depending on destination, customs processing (if applicable), and carrier operations.

By placing an order, you acknowledge and accept that products may be shipped from outside the United States.

3. Chinese New Year & Factory Closures

During the Chinese New Year holiday period (typically between January and February each year), manufacturing facilities and logistics providers in China temporarily suspend operations.

During this time:

  • Order processing times may be extended.

  • Shipments may experience delays before dispatch.

  • Tracking updates may take longer than usual to appear.

We will always make reasonable efforts to communicate extended processing timelines during this period; however, customers acknowledge that delays during this holiday season are outside our direct operational control.

4. Shipping Rates & Estimated Delivery Times

We currently ship within the United States.

Shipping Method Estimated Delivery Time* Cost
Standard Shipping 3–10 business days Calculated at checkout
Expedited Shipping 2–5 business days Calculated at checkout
Priority/Overnight 1–2 business days Calculated at checkout

*Delivery times are estimates only and are not guaranteed.

Transit times may vary due to:

  • Carrier delays

  • Weather conditions

  • Customs processing (if applicable)

  • Peak seasonal demand

  • National or international holidays

5. High-Demand & Holiday Delays

During peak shopping periods (including Black Friday, Cyber Monday, Christmas, New Year, and other major holidays), shipping carriers experience increased volume.

As a result:

  • Processing and transit times may be extended.

  • Delivery estimates may not reflect real-time carrier backlogs.

Lumine Cosmetics is not responsible for delays caused by external shipping carriers or high seasonal demand.

6. Shipping Restrictions

We currently do not ship to:

  • P.O. Boxes

  • APO/FPO addresses

  • International destinations (unless otherwise stated at checkout)

Certain items (such as liquids or aerosols) may be subject to additional carrier or regulatory restrictions.

We reserve the right to cancel or modify orders that cannot be fulfilled due to shipping limitations.

7. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and instructions to monitor your shipment.

Please allow up to 3–5 business days for tracking updates to appear in the carrier system.

If you have not received tracking information within 5 business days after processing, please contact:
📧 info@lumine-cosmetics.com

8. Delayed, Lost, or Stalled Shipments

While we work closely with our logistics partners, Lumine Cosmetics is not responsible for delays caused by:

  • Shipping carriers

  • Customs authorities

  • Weather events

  • Labor strikes

  • Natural disasters

  • Other events beyond our reasonable control

If your package appears lost or significantly delayed, contact us at info@lumine-cosmetics.com. We will assist in initiating a carrier investigation or determining an appropriate resolution.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Lumine Cosmetics is not liable for:

  • Orders shipped to incorrect addresses provided by the customer

  • Delivery failures resulting from incomplete or inaccurate address details

If you notice an error, contact us immediately. Address changes cannot be guaranteed once an order has been processed.

10. Damaged Packages

If your order arrives damaged:

  1. Retain all packaging and products.

  2. Take clear photographs of the box and item(s).

  3. Contact info@lumine-cosmetics.com within 7 days of delivery with your order number and photos.

We will review the claim and determine whether a replacement or refund is appropriate.

11. Order Cancellations

Orders may only be canceled before they are shipped.

Once an order has been processed or dispatched, it cannot be canceled.

To request a cancellation, contact:
📧 info@lumine-cosmetics.com

12. Contact Information

If you have questions regarding shipping, delivery timelines, or your order status:

📧 info@lumine-cosmetics.com
📍 Lumine Cosmetics, United States